
VOICE & TELEPHONY SOLUTIONS
Enterprise/Business Telephone Systems
Call Centre Solutions
Phone Call Recordings & Reports
Cloud & On-Premise Options
VOICE & TELEPHONY SOLUTION FEATURES
- Desktop App
Intuitive softphone with call management - Mobile App
Full-featured apps for iOS and Android - Teams Integration
SSO, presence sync & direct routing - Vision Reporting
Real-time analytics & call insights - Ai Features
Transcription, summaries & sentiments - CRM Integration
Customer data at your fingertips - Live Wallboards
Realtime team and queue monitoring
Desktop App

Mobile App
Smartphone apps provide core desktop phone features on your smartphone over WiFi/4G/5G connectivity. Available for android and iOS devices.
iPCS - the mobile equivalent of Navigate Pro features both commonly used and advanced SelectVoice fetures through a familiar interface to manage business communications for mobile extensions.

Teams Integration
Direct Routing is a capability of Phone System in Office 365 to help customers make calls outside of the Teams Network by connecting to their preferred choice of SIP trunks through a SIP based telephony solution. The SelectVoice solution avoids the need to install and manage the complex Microsoft Teams Phone System and Call Plan credits.
The SelectVoice Direct Routing solution is supported within the SelectVoice Cloud, On Premise or Hybrid PBX configuration ensuring all customer deployment types are met.

Vision Reporting
A preview of the SelectVoice platform - featuring tools available today and exciting capabilities coming soon.
Vision blends elements of Call Management, Call Recording & real-time dashboards and wallboards into a unique solution, where the whole is far greater than the sum of the parts.
Vision is an embedded application, which means that it’s been designed from the ground up to integrate with SelectVoice to ensure detailed reports, accurate stats and greater data integrity. And being browser based, Vision Business Management can be accessed anywhere, anytime, on any device
Ai Features
Ai that handles calls, documents conversations, spots problems, and automates follow-up, so that your team focuses on what matters most.
Give every call a searchable record. Spot trends, coach teams, and never lose context again. AI handles calls, transcribes conversations, and surfaces insights.
- Real-time transcription
- Sentiment analysis and coaching
- Virtual receptionist, available 24/7

CRM Integration
300+ Ready-to-Use Integrations
Connect your phone system with the business tools you already use. CRM pop-ups, click-to-dial, call logging, and more - all pre-built and ready to deploy.

What Our Integrations Deliver
Screen Pop
Caller information appears instantly when the phone rings, powered by your CRM data.
Click-to-Dial
Call any contact directly from your CRM, helpdesk, or business application.
Auto Call Logging
Every call is logged automatically with duration, notes, and recordings.
Contact Sync
Keep your contacts synchronized between your phone system and business apps.
Live Wallboards
See What Matters - Act Before It's Too Late
Interactive dashboards, customisable reports, and live wallboards that turn data into decisions.

What Our Analytics Deliver
Knowing Who's Performing & Who Needs Help
Track individual and team metrics so you can coach effectively, reward fairly, and hit targets consistently.
Give Managers Real-Time Visibility
Live wallboards show queue status, agent availability, and SLA health - react to problems as they happen.
Understand Your Busiest Team
See call distribution across departments with drill-down analysis. Balance workloads before burnout happens.
Plan For Tomorrow, Not Just Today
Identify patterns in peak hours, seasonal variations, and growth trends. Staff right every time.
INDUSTRY SOLUTIONS
- Education
Connecting cmapuses, classrooms & communities - Healthcare
Critical communications for critical care - Hospitality
Elevating guest experiences through seamless communication - Automtive
Driving sales & service excellence - Legal
Secure, compliant communications for legal professionals - Serviced Offices
Flexible communications for flexible workspaces
Education
From primary schools to universities, our communication solutions help educational institutions stay connected with students, parents, and staff while maintaining security and compliance.
- Campus-wide unified communications
- Parent notification systems
- Staff collaboration tools
- Emergency broadcast & lockdown systems
- Remote learning integration
- Visitor management integration
Value Proposition
Reduce communication costs by up to 40%
Enhance parent engagement
Improve emergency response times
Support hybrid learning environments
Helathcare
Healthcare demands reliable, secure, and compliant communication systems. Our solutions are designed to meet the unique challenges of hospitals, clinics, care homes, and medical practices.
- Health mangaement applications
- Nurse call system integration
- Secure clinical messageing
- Emergency and code response systems
- Patient communication portals
- Appointment reminders and scheduling
- Telemedicine support
Value Proposition
Regulatory compliant solutions
Improve patient outcomes
Reduce missed appointments by 30%
Streamline clinical workflows
Hospitality
Whether you're running a boutique hotel or a large resort chain, our solutions help you deliver exceptional guest experiences while streamlining operations and reducing costs.
- Guest room telephony and messaging
- Housekeeping coordincation
- Multi-property management
- Front desk communication systems
- Restaurant and room service integration
- Wake-up call and concierge services
Value Proposition
Improve guest satisfaction scores
Enable mobile workforce connectivity
Reduce operational overhead
Integrate with PMS systems
Automotive
From showrooms to service centres, automotive dealerships need reliable communications to manage customer enquiries, coordinate between departments, and deliver exceptional after-sales support.
- Multi-location dealership connectivity
- Sales team mobile integration
- Call recording for compliance
- Service department call routing
- CRM & DMS integration
- Customer callback management
Value Proposition
Never miss a sales enquiry
Track lead sources and conversations
Improve service department efficiency
Seamless multi-site management
Legal
Law firms and legal departments require the highest levels of security and confidentiality. Our solutions provide the privacy controls and compliance features essential for legal practice.
- Encrypted voice and messageing
- Secuire voicemail with transcription
- Call recording with retention policies
- Client matter billing integration
- Mobile working solicitors
- Reception and switchboard services
Value Proposition
Regulatory compliant communications
Protect client confidentiality
Accurate time capture for billing
Professional client experience
Serviced Offices
Serviced office providers need scalable, multi-tenant communication solutions that can adapt to changing occupancy and diverse client requirements without complex infrastructure.
- Multi-tenant phone systems
- Virtual receptionist services
- Hot-desking suport
- Per-desk/per-office provisioning
- Meeting room booking integration
- Tenant self-service portals
Value Proposition



