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VOICE & TELEPHONY SOLUTIONS

Enterprise/Business Telephone Systems
Call Centre Solutions
Phone Call Recordings & Reports
Cloud & On-Premise Options
VOICE & TELEPHONY SOLUTION FEATURES
Desktop App
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Mobile App

Smartphone apps provide core desktop phone features on your smartphone over WiFi/4G/5G connectivity. Available for android and iOS devices.

iPCS - the mobile equivalent of Navigate Pro features both commonly used and advanced SelectVoice fetures through a familiar interface to manage business communications for mobile extensions.

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Teams Integration

Direct Routing is a capability of Phone System in Office 365 to help customers make calls outside of the Teams Network by connecting to their preferred choice of SIP trunks through a SIP based telephony solution. The SelectVoice solution avoids the need to install and manage the complex Microsoft Teams Phone System and Call Plan credits.

The SelectVoice Direct Routing solution is supported within the SelectVoice Cloud, On Premise or Hybrid PBX configuration ensuring all customer deployment types are met.

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Vision Reporting

A preview of the SelectVoice platform - featuring tools available today and exciting capabilities coming soon.

Vision blends elements of Call Management, Call Recording & real-time dashboards and wallboards into a unique solution, where the whole is far greater than the sum of the parts.

Vision is an embedded application, which means that it’s been designed from the ground up to integrate with SelectVoice to ensure detailed reports, accurate stats and greater data integrity. And being browser based, Vision Business Management can be accessed anywhere, anytime, on any device

Ai Features

Ai that handles calls, documents conversations, spots problems, and automates follow-up, so that your team focuses on what matters most.

Give every call a searchable record. Spot trends, coach teams, and never lose context again. AI handles calls, transcribes conversations, and surfaces insights.

  • Real-time transcription
  • Sentiment analysis and coaching
  • Virtual receptionist, available 24/7
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CRM Integration
300+ Ready-to-Use Integrations

Connect your phone system with the business tools you already use. CRM pop-ups, click-to-dial, call logging, and more - all pre-built and ready to deploy.

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What Our Integrations Deliver

Screen Pop

Caller information appears instantly when the phone rings, powered by your CRM data.

Click-to-Dial

Call any contact directly from your CRM, helpdesk, or business application.

Auto Call Logging

Every call is logged automatically with duration, notes, and recordings.

Contact Sync

Keep your contacts synchronized between your phone system and business apps.

Live Wallboards
See What Matters - Act Before It's Too Late

Interactive dashboards, customisable reports, and live wallboards that turn data into decisions.

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What Our Analytics Deliver

Knowing Who's Performing & Who Needs Help

Track individual and team metrics so you can coach effectively, reward fairly, and hit targets consistently.

Give Managers Real-Time Visibility

Live wallboards show queue status, agent availability, and SLA health - react to problems as they happen.

Understand Your Busiest Team

See call distribution across departments with drill-down analysis. Balance workloads before burnout happens.

Plan For Tomorrow, Not Just Today

Identify patterns in peak hours, seasonal variations, and growth trends. Staff right every time.

INDUSTRY SOLUTIONS
Education

From primary schools to universities, our communication solutions help educational institutions stay connected with students, parents, and staff while maintaining security and compliance.

  • Campus-wide unified communications
  • Parent notification systems
  • Staff collaboration tools
  • Emergency broadcast & lockdown systems
  • Remote learning integration
  • Visitor management integration

Value Proposition

Reduce communication costs by up to 40%

Enhance parent engagement

Improve emergency response times

Support hybrid learning environments

Helathcare

Healthcare demands reliable, secure, and compliant communication systems. Our solutions are designed to meet the unique challenges of hospitals, clinics, care homes, and medical practices.

  • Health mangaement applications
  • Nurse call system integration
  • Secure clinical messageing
  • Emergency and code response systems
  • Patient communication portals
  • Appointment reminders and scheduling
  • Telemedicine support

Value Proposition

Regulatory compliant solutions

Improve patient outcomes

Reduce missed appointments by 30%

Streamline clinical workflows

Hospitality

Whether you're running a boutique hotel or a large resort chain, our solutions help you deliver exceptional guest experiences while streamlining operations and reducing costs.

  • Guest room telephony and messaging
  • Housekeeping coordincation
  • Multi-property management
  • Front desk communication systems
  • Restaurant and room service integration
  • Wake-up call and concierge services

Value Proposition

Improve guest satisfaction scores

Enable mobile workforce connectivity

Reduce operational overhead

Integrate with PMS systems

Automotive

From showrooms to service centres, automotive dealerships need reliable communications to manage customer enquiries, coordinate between departments, and deliver exceptional after-sales support.

  • Multi-location dealership connectivity
  • Sales team mobile integration
  • Call recording for compliance
  • Service department call routing
  • CRM & DMS integration
  • Customer callback management

Value Proposition

Never miss a sales enquiry

Track lead sources and conversations

Improve service department efficiency

Seamless multi-site management

Legal

Law firms and legal departments require the highest levels of security and confidentiality. Our solutions provide the privacy controls and compliance features essential for legal practice.

  • Encrypted voice and messageing
  • Secuire voicemail with transcription
  • Call recording with retention policies
  • Client matter billing integration
  • Mobile working solicitors
  • Reception and switchboard services

Value Proposition

Regulatory compliant communications

Protect client confidentiality

Accurate time capture for billing

Professional client experience

Serviced Offices

Serviced office providers need scalable, multi-tenant communication solutions that can adapt to changing occupancy and diverse client requirements without complex infrastructure.

  • Multi-tenant phone systems
  • Virtual receptionist services
  • Hot-desking suport
  • Per-desk/per-office provisioning
  • Meeting room booking integration
  • Tenant self-service portals

Value Proposition

Revenue-generating telephony services

Rapid tenant onboarding

Scalable licensing model

Minimal infrastructure overhead

Let's Discuss Your Voice & Telephony Needs.
Contact Us Today!!